frequently-asked-questions | WatchProShop.com

Frequently Asked Questions

Are you a Factory Service Center?

We are an independent business not affiliated with any factory repair center. We stand behind all our repairs and services 100%. It is our mission to offer competitive prices on the high-quality products and services we provide. While our prices may not always be the lowest, we believe our price-quality ratio is unmatched. We work diligently to find highest quality of OEM and non-OEM parts to guarantee our services. This enables our customers to enjoy lower cost and high-quality service we provide. However, if you are looking for a factory warranty repair center, please email us and we would be happy to get you the correct info.

How long will my watch repair take?

In most cases the repair will be completed within 3-4 weeks. For repair work, an estimate will be provided; approval and payment for repair must be obtained prior to processing repair. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect actual times.

We service all watch brands

Audemars Piguet, Baume & Mercier, Blancpain, Breguet, Breitling, Bvlgari, Cartier, Chopard, Chronoswiss, Frederique Constant, Corum, Ebel, IWC, Jaeger – LeCoultre, Montblanc, Frank Muller, Ulysse Nardin, Omega, Panerai, Patek Philippe, Piaget, Fendi, Rolex, TAG Heuer, Tiffany & Co., Tissot, Universal, Geneve, Vacheron Constantin, Zenith and More

Common Watch Service Price

Service and Repair price is based on your watch condition. Most of time, your watch needs periodic services including, but not limited to Clean, Oil and Adjustment (COA). Once we receive your watch, we will provide you an accurate quote and get your permission before we start working on your watch.

WatchProShop.com Terms and Conditions

What is covered under the warranty?

Your watch is warranted for a period of one year from the date of service against breakage or malfunction due to defects in our replacement parts or workmanship under normal use condition. Watches must be repaired or serviced with a full overhaul by WatchProShop.com or the warranty is void. Please contact us if your timepiece is warranted for one full year after service. Some antique watches and special timepieces do not warranted from the date of service against breakage or malfunction. The warranty will become null and void if the timepiece is misused, abused, tampered with or taken apart, or if the timepiece is repaired by anyone other than WatchProShop.com. The warranty is not extended to the watchstrap, bracelet, finish, crystal or battery. The warranty does not cover any incidental, consequential or special damage arising from any or all uses of our serviced watch. Some states do not allow the exclusion or limitations of incidental, consequential, or special damages, so the above limitations may not apply.

How long will my watch repair take?

Disclaimer

WatchProShop.com is an independent watch service shop and is not sponsored by, associated with and/or affiliated with Rolex, Vacheron Constantin, Patek Phiplippe, Cartier, Chopard, Baume & Mercier, Breitling, Bvlgari, Corum, EBel, IWC, Piaget and other name brand watch makers and companies not listed here. WatchProShop.com sells and services pre-owned watches and provides its own warranties on the watches we sell and service. All watchmakers and companies are under no obligation to warranty-service watches sold and serviced by WatchProShop.com. Please visit their own brand website for a list of authorized dealers near you to buy a new watch. Rolex Datejust, Rolex Day Date President, Submariner, Presidential, Explorer, Sea Dweller, Super President, GMT Master, GMT, YachtMaster, Prince, Milgaus, MasterPiece, Air King, Cosmograph Daytona, and PearlMaster are all registered trademarks of the Rolex Corporation ( Rolex USA, Rolex S.A.).

Product and Service Information

WatchProShop.com strives to provide customers with the latest and up to date information on all products and Services we carry. However, due to our large online product database, the information provided on the service and product pages might not be up to date or free from errors. Please contact us prior to placing an order, if you have any question or regarding the service and product.

Ownership of watch

WatchProShop.com transfers the ownership of watch or watches to the customer upon shipment from our store. Owner is responsible to coordinate and pay for additional shipping insurance prior to shipment from our store.