Shipping and Item Problems

If a shipped order was lost or damaged, USPS or UPS must conduct an investigation. Please contact to initiate a tracer within 10 business days of the item shipping from our shop. If the package is not located, USPS or UPS will process a claim for the package. Claims can take two to four weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to or Owner based on the shipping origin.